Refund Policy

Last updated: 28 Aug, 2026
This Refund Policy explains how Nikkel handles refunds for paid subscriptions.
This Refund Policy applies to all paid subscriptions ("Pro" and "Enterprise" plans) purchased through Nikkel.
No Refunds
All payments for Nikkel subscriptions are final and non-refundable, including partial-month or partial-year periods when you cancel mid-cycle. When you cancel a subscription, you'll retain access to your paid plan's features until the end of the current billing period, after which your account reverts to the Free plan. We don't provide prorated or partial refunds for unused time.
We follow this policy because Nikkel's paid plans are priced to be low-commitment (no long-term contracts, cancel anytime), and every plan tier is testable via the Free plan before you decide to upgrade.
Exceptions
We'll consider a refund only in the following limited cases:
  • Duplicate or erroneous charges — if you were charged more than once for the same billing period, or charged in error.
  • Failure of the Service — if a verified, ongoing technical failure on our end prevented you from using the paid features you were billed for, and we were unable to resolve it within a reasonable time.
  • Legal requirement — where applicable consumer protection law in your country of residence entitles you to a refund or cooling-off period regardless of this policy.
Refund requests outside these cases are handled at our discretion.
Billing Is Handled by Paddle
Payments are processed by Paddle.com Market Limited, our Merchant of Record. Paddle handles all billing, invoicing, and payment disputes. If you believe you've been charged in error, or want to request a refund under the exceptions above, you can:
  • Contact us directly at support@nikkel.com, or
  • Contact Paddle support, since they process the underlying transaction and can assist with billing-specific issues.
Refunds, when approved, are issued to the original payment method via Paddle and may take several business days to appear, depending on your bank or card provider.
Chargebacks
If you dispute a charge directly with your bank or card provider ("chargeback") instead of contacting us first, we reserve the right to immediately suspend or terminate your account while the dispute is resolved.
Contact
For any billing or refund questions, reach out to support@nikkel.app.